Customer Satisfaction Survey 2013

Well it’s that time again for our annual satisfaction survey! Here are the results we collected from our forms: (Blue = 2012, Red = 2013).

Customer Satisfaction Results 2012 vs 2013

Customer Satisfaction Results 2012 vs 2013

Overall, these are another fantastic set of results and we received lots of amazing comments about the services we provide, thank you to everyone who participated!

We will be continuously expanding our services throughout the remainder of 2013 and into 2014 so hopefully by the next survey all of our clients will feel they are getting more for their money.

Here is a selection of the comments we received back with the form:

“I’ve only used your services once for a small job. I was very impressed with the accuracy of the laser cut and folded parts, as well as the price. I will be happy to continue using your services as and when required. Thanks.” – Rory

“Not only a quick professional response . Niki always comes up with the goods with no fuss or hassle – A pleasure to deal with.” – John

“I can’t give any suggestions that could improve what is an already seamless
production line from initial quotes to dispatched goods “ – Andrew

“The speed of your service is a tremendous asset.  I know that I can order something and get it back in the same week.  I’ve also been able to get an offcut of material in an emergency same day, which was extremely helpful.  However, we are limited as to how much we can use Yorkshire Profiles simply due to our need for sub-con operations and value-added such as painting/anodising, sandblasting and tapping.” – Kaitlyn

[As we expand our fabrication services we are investing heavily in tapping and counter-sinking resources etc. We are also constructing our own large sand-blasting cabinets. We currently out-source all painting/anodising to third party suppliers]

“The initial contact with your staff is always excellent ,as is the time from the enquiry to the quote being returned to me. The quoted delivery time is always good and you have never let me down.” – Colin

“I have found Mike to be very helpful and he has helps us manufacture parts in non standard materials To date we have only used Yorkshire profiles for short runs of parts, but have found the service to be excellent.” – Dan

“Very quick response to enquiries I send well presented quotes Niki & Mike give a friendly and efficient service most of time wanted in a rush and Y P do their best to do within timescales” – Ralph

“Always friendly and efficient ,offering good advice when required.” – Elaine

“Hi Matt, Very good experience, I will be using you in the future. “ – Mike

“Always sound enthusiastic when we ring and happy to help us out if we are in a rush” – Mike

“Yorkshire Profiles offer a very competitive and efficient profile cutting service .  Every item is cut brilliantly and well on time , you even have a very realistic approach to the odd mistake made by the customer too which is a nice bonus – always very friendly  when collecting items, all round top service” – Dan

“Great turn around time for orders, really benefits the smaller business.” – Mike

“We were really pleased that Yorkshire Profiles took the time to fit in our small cutting job (£50). Turn around was impressive and the results were fantastic.  Thank you.” – Mark

“Been using YP for a long time and always got on with them very well.  You help when needed.  Always an advantage.” – David

“The service given is fantastic and staff have always been helpful in organising my orders. Information in emails has always been very helpful and informative and helpful in keeping me up-to-date with my order.” – Peter

“Key strengths are turnaround time for quotes, deliveries and you remain competitive on price, can get cheaper but you are competitive.” – Alastair

“Mike designed my ‘gadget’ perfectly as instructed. I shall certainly be back again!” – Richard

“Keep up the good work guys!” – Rich

Thank you all for your lovely comments, I have passed them on to the entire team here.

Yorkshire Profiles Ltd

Yorkshire Profiles Ltd